Job Description

FRONT OFFICE AGENT

As Front Office Agent, you are the first and last point of contact for our guests, and therefore our business card! You are responsible for welcoming our guests, checking in and out, providing general and touristic information, and answering questions. All this in a warm and professional manner. You also answer the telephone and e-mails, do your administrative work, and process room reservations. Personal service is of high importance here and you are committed to meeting or even exceeding the expectations of our guests!

Tasks and Responsibilities:

Check-in and check-out procedures for guests.

Warmly welcome guests, provide services, and offer information.

Answering phones, responding to emails, and performing routine administrative tasks.

Room inspections to ensure quality standards.

Handling guest requests and complaints, communicating with relevant departments.

Handeling reservations.

Manager On Duty (MOD) shifts.

Requirements:

You have an affinity with the hospitality industry,

You are service-oriented, enthusiastic, and think in terms of solutions,          You can work both independently and, in a team,

You have a hands-on mentality, are proactive and take a lot of initiative,      You speak and write well in both English and Dutch. Spanish is a plus.

What We Offer:

A challenging position with substantial responsibilities.        Full-time employment.

Salary based on your work experience.

Worldwide discounts at affiliated hotels through our Hotel Employee Rate.

Interested? Send your CV (including photo) and motivation letter to gwen@pietermaaiboutiquehotel.com by August 26, 2024.